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Privacy Policy

Effective Date: 19-07-2025

At Logic Smart Solutions (“we”, “us”, “our”), we are committed to protecting the privacy of our customers, website visitors, and anyone who interacts with our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, contact us for services, or engage with our business.

By using our website or services, you agree to the terms of this Privacy Policy. Please read it carefully to understand our practices regarding your personal data.

1. Information We Collect

We may collect personal information in the following ways:

a. Information You Provide Directly:

When you schedule a service, request a quote, or contact us via our website, email, or phone, we may collect:

  • Name
  • Contact details (phone number, email address)
  • Service address (required for on-site repairs and service calls)
  • Details about the appliance or issue requiring service (e.g., make, model, description of the problem)

b. Information Collected Automatically:

When you visit our website, our servers may automatically collect certain information, including:

  • IP address
  • Browser type and version
  • Operating system
  • The pages you visit and the time spent on them
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To schedule, perform, and manage our repair and maintenance services.
  • To respond to your inquiries, provide quotes, and communicate with you about your service requests.
  • To process payments and send service-related confirmations and invoices.
  • To improve our website, services, and customer experience.
  • To send you marketing communications, promotional offers, or service updates, but only with your explicit consent.
  • To comply with legal obligations and resolve any potential disputes.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in these limited situations:

  • With our trusted technicians and staff who require the information to perform the requested service.
  • With third-party service providers who assist us in operating our website or business (e.g., payment processors), provided they agree to keep your information confidential.
  • To comply with a legal requirement, court order, or to protect our legal rights.
  • In the event of a business merger or acquisition, where your information may be transferred as a business asset. We will notify you if this occurs.

4. Data Security

We implement a variety of security measures to protect your personal information from unauthorized access, use, or disclosure. We use secure servers and encryption to safeguard your data. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

5. Data Retention

We will retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

6. Your Privacy Rights

You have the right to:

  • Request access to, update, or correct your personal information.
  • Request the deletion of your personal information, subject to our legal and contractual obligations.
  • Opt-out of receiving marketing or promotional communications from us at any time.
  • Withdraw your consent for data processing where consent is the legal basis.

To exercise any of these rights, please contact us using the information provided below.

7. Cookies

Our website may use "cookies" to enhance your user experience. Cookies help us understand website traffic and usage patterns. You can control or refuse cookies through your browser settings, though doing so may affect the functionality of our website.

8. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read their privacy policies before providing them with any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Logic Smart Solutions

No.1/469, 7th Cross,

Vasan Nagar, Vayalur Road,

Tiruchirappalli - 620102,

Tamilnadu, India.

Phone: +91 75503 28111

Email: support@logicsmartsolutions.co.in